Ignition Casino - Player’s account disabled after withdrawal attempt.

Subject: Urgent Assistance Needed: Account Disabled after trying to withdraw winnings ($2,150.66)

 My name is Diane ****, and I recently won $2,150 from Ignition casino after depositing with crypto which successfully went through. Unfortunately, my account has been disabled a couple hours after I tried to withdraw my money through crypto. I am unable to access my winnings. I have been waiting a long extended period of time, when their customer service said the investigation team would only take 24-48 hours to review my account. I have all the necessary verification documents, including my license and Social Security Number (SSN), bills with my name on them, ready to be submitted to resolve this issue as quickly as possible. I kindly request your immediate assistance in reactivating my account and processing my withdrawal. 

Thank you for your prompt attention to this matter. 

 Sincerely, Diane ****

Dear dianederosa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ignition Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Was there any reasoning, or justification given by casino support as to why your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

Thank you for getting back to me quick and hope you’re doing well.

• I have been a player for Ignition for only just a couple weeks, that specific account was opened for maybe about 3-5 weeks, with already a few deposits on it but no withdrawals. My husband, Michael DeRosa had an ignition account for about 2-2.5 months and I used his referral. Most recent, my account gotten disabled 06/13/24 after my requested withdrawal. I contacted an agent, there response was I would get an email back from the investigation team 24-48 hours after they review my account and withdrawal. It has now been over 15 days.
• Theres no reason why my account should be suspended or banned. I live in an eligible state to play, have a valid ID, address, statements to show I am a real person in IL.
• I was able to turn a $30 deposit into $2,155.60 by live dealer blackjack, roulette, virtual blackjack, little baccarat and then slots. No sports, or virtual sports.
• My balance was achieved by a small play-through bonus which I got through pretty easily through my first $400 profit. The rest was all withdrawalable money.

Thank you Tomas!

Hello Tomas,

This is Diane. They just approved it. Thank you!

Dear dianederosa, Thank you very much for the update. We will keep this complaint open until you confirm your payout has been successful. Please keep me informed about any further developments.

Payment has been successful.

Dear dianederosa,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru