Ignition Casino Review

The player from the US claimed he had opened his account with a referral from a friend during a visit. After losing his initial $1,000 deposit, he had made another deposit and won $10,000. However, upon withdrawing, the casino had closed his account and seized the funds citing a breach of the “refer a friend program". He suspected the issue had arisen from using his friend's iPad to gamble. The player had provided his driver's license and utility bill to verify his identity. We had explained to the player that using someone else's device could complicate account verification and advised him to use his own device and account in the future. Despite our efforts, we were unable to assist the player in recovering his winnings. The casino had refunded his deposit and we considered the matter settled.

The player from the US had experienced difficulties cashing a $1,003 check received as a payout from the casino due to an incorrect routing number. He had intended to file a complaint with his bank, the police, and the FBI. Our Complaints Team had attempted to assist by extending the resolution timeframe twice, giving the player an opportunity to confirm if the issue had been resolved. However, without any confirmation from the player, we were compelled to reject the complaint.

The player had deposited $50 in cryptocurrency at a casino in Arizona and won $1600. They continued playing to meet the wagering requirements. When they reached a balance of $1750 and tried to withdraw the money, their account was disabled, blocking access to their winnings. We had reached out to the player for more information to better understand the situation, but the player did not respond to our inquiries. Consequently, we were unable to investigate the issue further and had to reject the complaint.

The player from the United States claims to have won a jackpot of $127,953 on a wheel game but received only $25 in winnings. After several attempts to resolve the issue through email, the player's account was disabled by the casino.

The player complained about verification process's length. He said verification team had ignored his mail and his account had been temporarily disabled. The casino refused to offer reaction to this complaint.

The player from Colorado was unable to withdraw his winnings of $1000 due to the casino alleging that he used Bitcoin SV instead of Bitcoin. He believed the casino had manipulated his deposit type to avoid payment. Despite our attempts to communicate with the player to gather more information and resolve the issue, he did not respond. As a result, we had to reject the complaint due to lack of cooperation from the player's side.

The player from South Carolina had his account at Ignition Casino disabled, with more than $1700 in deposits and wins. He suspects it may be due to self-exclusion on Bovada. The casino's security team has informed him the decision is final, yet he is intrigued about withdrawing his remaining balance. The complaint was rejected as the player stopped responding.

The player from Oregon had winnings confiscated from their account. Communication with the casino has been severed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States had their account disabled, and the casino requested additional documentation for an investigation. After submitting the required photos a week ago, the player has only received generic updates and awaits the investigation's conclusion. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from the United States had his account blocked without further explanation. The complaint was closed as 'unresolved' because there was no response from the casino. As the player contacted the Licensing Authority, we closed the complaint as "Waiting for decision of regulator" until a decision of the Licensing Authority is known. We ended up rejecting this complaint as the player confirmed that the regulatory authority had made a decision in favour of the casino.

The player from the United States has been accused of opening multiple accounts. Admittedly, her nephew had an account in the same casino. After a closer examination, we ended up rejecting this complaint as unjustified.

The player ''nowunreally'' complained about the casino closing his case concerning a bonus/jackpot wheel which hadn't opened and no price had been awarded to him after he got all 3 bonus symbols to unlock a spin on the bonus/jackpot wheel. Even though he got a screenshot and made a video of himself opening and closing the menu and exiting the game, the casino closed his complaint. Later, the casino apologised for how the player was treated but they still needed more time to investgate what had happened. In the meantime, they gave him a $150 bonus. Mediator found this complaint for the player after the casino affirmed that they would not discuss this issue further with mediator's services.

The player from the US accumulated his winnings without a bonus. The casino decided to confiscate all winnings without any explanation. Later, the player was informed there are allegations regarding multiple accounts use. The complaint was rejected because the player did not respond to our messages and questions.

The player from the United States had his account blocked without further explanation. The remaining balance is still held by the casino. The complaint was closed as 'unresolved' because there was no response from the casino.

The player from the US requested a withdrawal. Later it was canceled and the casino blocked the player's account. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States cannot withdraw her funds due to a check issue. One of the intermediary banks refused to process the check. The complaint was reopened several times, but we have rejected the complaint because the player did not respond to our messages and questions.

The player from United States had his account blocked. Admittedly, two accounts were active from the same IP address for a short period of time. The complaint was closed as unresolved as the casino did not respond to us within the given time.

The player from Georgia, who had been with Bovada.lv for over 7 years without issues, found her account locked after attempting to withdraw $380. She still had at least $200 in the account and believed this occurred after using a deposit bonus. She sought to have her account reactivated and her funds returned. The Complaints Team contacted the casino, and the player's account was reactivated without explanation, allowing her to access her funds. The issue was marked as resolved.

The player from Texas had initially been unable to withdraw her winnings of $1400 because her account had been deactivated for verification purposes. Despite having submitted the required documents, she had been left waiting for a response. After a series of correspondences with the Complaints Team, the issue was finally resolved. The casino had closed her account, but she had been able to withdraw her winnings. The Complaints Team then marked the complaint as 'resolved' in their system.

The player from California used a no-deposit bonus on Bovada and won $100. She experienced difficulties in updating her phone number which the casino required for verification. Even after a lengthy chat support session and sending requested ID photos twice. Later the player confirmed his casino account was restored and he was able to withdraw his funds.

The player from Illinois faced delays in withdrawing money as his account was locked for verification. Although he submitted all requested documents, it had been 13 days with ongoing messages indicating his account was still under review. The issue was resolved when the casino re-enabled his account following verification, which was completed after the player communicated the urgency of his situation.

The player from Tennessee had his account abruptly disabled for alleged "bonus abuse" after he won $991. He suspected that this was a strategy to avoid paying his winnings. Despite his cooperation and the provision of all necessary information and communication logs, the casino did not respond to our attempts at mediation. We had advised the player to contact the Curacao eGaming Authority for further assistance. The complaint was initially marked as 'unresolved', which could have negatively impacted the casino's rating. However, after the player had contacted the gaming authority, they were able to withdraw his winnings. Consequently, we marked the complaint as 'resolved'.

The player from Colorado has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. After contacting casino and their affiliates we still weren't able to get a response. The issue has been resolved successfully.