IceCasino - The player's unable to withdraw.

It's been almost a month and I can't make the withdrawal, they say that the account has already been verified and that it's ok, but then it asks for another document, I've already sent them all

Hello Jose,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did they finished the verification process? Did you receive any confirmation of it? When was the last time you spoke with the casino and what was it about?

Did you accumulate your balance with real money or did you use a bonus too?

Looking forward to your answer.

Regards,

Nick

Real money

Hello Jose,

Please answer all the questions as we would need more information in order to help you out.

Regards,

Nick

Now it's no use but I got angry and played everything I'm super upset because I lost 35300

Because every time it was the day for the money to fall into the account, they would come up with an excuse saying that they had done documents and had already sent them all

Dear sir,

Please kindly let us know if you'd like to apply any gambling limits or self-exclusion due to gambling addiction.

Thank you in advance!

Kind regards

I don't understand

Hello Jose,

Unfortunately as you have played away your balance, there is nothing we can do with the withdrawal anymore. I'm really sorry that we could not help you more but our hands are tied as the balance was lost.

The complaint will be now rejected.

Regards,

Nick