The player's complaining about the casino's RTP as he did not win anything. The complaint was closed as the player stopped responding.
IceCasino - The player's complaining about the casino's RTP.
Amount: €100,000
IceCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
After complaining online that I'm not winning anything has gotten worse, I'm paying myself to death playing various games and no winning possible, I want at least my deposited money back. I think they restricted my account, I've also mentioned many times that I can't win anything if they restricted my account and that I'll complain to Casino Guru to no avail. If you want I can give you my account and you can see for yourself what I write here
Automatic translation:
Public
Public
2 years ago
Dear kralkizi,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Public
Public
2 years ago
Translation
Dear Nick,
thank you very much for your answer, I will read the RTP.
Have a nice day.
Kind regards
kralkizi
Automatic translation:
