The player from Brazil had a pending withdrawal with ICECASINO. He continued playing after a successful earlier payout but his recent withdrawal request had not been processed. His contacts with customer service had resulted in standard responses. His account had been fully verified for months and he had made other withdrawals at the casino before. The issue had been resolved successfully and the withdrawal had been deposited into his account via the website. We had marked the complaint as 'resolved' in our system.
IceCasino - Player's withdrawal is pending.
Amount: 2,900 R$
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Good evening, I find myself here once again due to issues with the ICECASINO. They have started causing a hassle again about depositing my withdrawal request. I had a bad experience with this casino last month, which was only resolved after I made a complaint here. I decided to give them the benefit of the doubt and, after a few weeks, I returned to play again. I requested another payout, which was deposited quickly into my account within two days. However, I kept on playing and requested another withdrawal on the 27th at around 1 p.m., and despite having an email confirming this request, it has not been completed yet. They haven't withdrawn the funds from my account and I am becoming seriously concerned. I have contacted their chat and also by email but all I have received are standard responses just like the last time. Can you assist me with this?
Automatic translation:
Public
Public
9 months ago
Dear Rica1971,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
I am not aware of any previous complaint made by you regarding Ice Casino
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Sensitive attachment
Sensitive attachment
9 months ago
Translation
Hello Tomas, My account has been verified for months, I have already made other withdrawals at the casino. And there is a complaint from me in December about ICE CASINO and it is still pending.
Automatic translation:
Public
Public
9 months ago
Translation
Good morning, case resolved and deposit into my account via the website. I thank all of you.
Automatic translation:
Public
Public
9 months ago
Dear Rica1971,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
