IceCasino - Player’s winnings were confiscated due to a game glitch.

Hello,

I accumulated over 18000 PLN of real money after a few hours of playing Texas Hold'em Bonus in the IceCasino. But after logging in a few days later, I discovered that the money had disappeared. Upon contacting the casino, they told me that there was a glitch in the game and took my money. I tried to clarify the matter but they kept fobbing me off, saying that the glitch was in the game. I have screenshots of my correspondence with the casino and of the winning.

I would appreciate your help in resolving this issue.

Regards,

Dear przemo8500,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with IceCasino. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to nikolas.b@casino.guru?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards

Nick

Hello. I have screenshots of the winnings and will happily share them so everyone can see how we got robbed. There are no problems when depositing funds, but withdrawing funds is difficult. Many thanks to the Guru team for their help. Greetings

Hello. Transaction history from game 01/26/2024 to 01/27/2024 has been deleted from my account.

Dear przemo8500

Would it be possible to forward your full betting history to nikolas.b@casino.guru?

Dear przemo8500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.