IceCasino - Player’s verified account is blocked.

My account is blocked,

I have funds in my account,

9079 PLN ,

* I'm play casino games,

* My account is fully verified,

* I'm never use there bonus

Hello Akib,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about? Did they give any explanation regarding the blocking of your account? Looking forward to your answer.

Regards,

Nick

Thanks for the response,

* My account is already verified,

* Casino saying my account is under investigation,

* My account is blocked and withdrawal Cancel,

Kindly please forward my complaint or invite IceCasino support representative,

Dear Akib

Thank you for the complaint. Would you mind answering a couple of questions:

1) Do you have a gambling addiction?

2) Who does the account denisd**arev95@gmail.com belong to?

3) Is your gameplay conducted from India? Can you provide the proof of being there?

Thank you!

Thank you for response icecasino,

This is my answer,

1. No

2. This is my old email,

3. No I'm not in India,

I'm using Indian VPN for watching Indian movies webseries in Netflix.

Kindly please unblock my account or return my funds that is stuck in my account,

This is my crypto wallet please give my money,

My Litecoin wallet - LhX8PX2xvTLzJg8AvEFbN2Aq8aLvvvqp7P

Dear @IceCasino i know I'm won big amount so you guy's doing this,

I'm just Deposit 500 PLN on 02/08/2024 and won 9071 PLN in slot games so you guy's blocked My account,

Your login: infinty6660@gmail.com

Payment metod: mifinity_wallet

Deposit amount: 500.00PLN

Transaction ID: c897b5cc-7552-4f14-9278-5cec5f51ff44

Dear @IceCasino if you trusted site, please give my money i want my money if you are real trusted casino,

Hello Akib,

Why did you create a new account if you were registered with your old e-mail? Did you also use VPN while you were playing in the casino?

No sir ,

I'm change my new email in my account,

Because my old email address is hacked

Hello Akib,

No matter if it was hacked or not you can never create more than 1 account in any online casino. If you do, they have the right to close your account and confiscate any winnings generated.

Is there anything else we can assist you with?

Hello Nick,

Are you serious,

I have only 1 account,

I just updated my new email

Dear IceCasino,

Can you please clarify the situation?

Icecasino not responding

Dear Akib

Is your complaint actual, since we see the account is unblocked, the call verification was performed.

Regards

Okay please close my complaint

Dear Akib, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru