IceCasino - Player’s struggling to complete account verification.

This casino should be closed. They don’t verified the accounts and they don’t procced with withdraws. It’s a complete fraude, be aware!

Dear MariaC,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

For me KYC it’s not a problem. The problem is that 7 days to verified an account sounds ridiculous. Mantain the money that you ve already asked to withdraw available in the acccount it’s also ridiculous. The chat it’s a completely joke.

Hello all,

According to our records, all the requested payout amount was paid out yesterday.

The newly won sum was paid out today.

Dear @MariaC, have you received the money? Was there a breach of T&Cs of any kind by the Casino?

Kind regards

Yes, I’ve receive it.

thanks

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, MariaC, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru