IceCasino - Player’s struggling to complete account verification.

Hi! I can’t withdraw money.

I waiting for the KYC for 5 days (Terms And Conditions says it is max. 2 days), and nothing. Support says: My verifiy is on the last step, wait for the e-mail, but nothing.

I have 456$ on Ice Casino.

Dear feherbalazs55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear feherbalazs55

Please kindly let us know if the complaint is still actual, since there are no active/pending withdrawals.

Kind regards

Dear feherbalazs55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Solved. Thanks for helping!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, feherbalazs55, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru