The player from Hong Kong reports that a deposit made two hours ago has not been credited to their casino account. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
The player from Hong Kong reports that a deposit made two hours ago has not been credited to their casino account. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
The player from Hong Kong reports that a deposit made two hours ago has not been credited to their casino account. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
I deposited money two hours ago but it still hasn't been credited to my account. What a disgrace you've made me a victim.
I deposited money two hours ago but it still hasn't been credited to my account. What a disgrace you've made me a victim.
Dear boluksercan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear boluksercan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account? Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear all
The deposit is on the account balance.
Kind regards
Dear all
The deposit is on the account balance.
Kind regards
Thank you very much, IceCasino team, for your assistance.
Dear boluksercan,
Could you please confirm that the issue has been resolved? Is there anything else we could try to assist you with?
Thank you very much, IceCasino team, for your assistance.
Dear boluksercan,
Could you please confirm that the issue has been resolved? Is there anything else we could try to assist you with?
Dear boluksercan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear boluksercan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
The player can reopen this complaint anytime.
Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
The player can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.