Dear lj37172,
For example, I found this rules combination in the casino's Terms and Conditions (available HERE):
"8.7. In case of suspicious or fraudulent payment, including the use of stolen credit cards, chargebacks or any other fraudulent activity, the Company reserves the right to block Your Account, reverse any made pay-out and recover any winnings. We are entitled to inform any relevant authorities or entities of any payment fraud or other unlawful activity and may employ collection services to recover payments...
8.11. When making a cash-out request, certain points need to be considered:
...
8.11.2. funds must be withdrawn with the same method used for depositing;
...
8.11.6. if the turnover amount is 2 (two) times less than the deposit, the Company reserves the right to withhold 20% of withdrawal in order to cover payment expenses.
8.19. Other options and terms of withdrawal may be negotiated individually with the Website Administration."
11.1. The following activities are not allowed and constitute a material breach of the Terms:
11.1.2. using an unfair advantage or influence, including the exploitation of bugs, loopholes or errors in our software, the use of automated players; or the exploitation of an "error";
...
11.1.4. taking part in any criminal activities including money laundering and any other activity with criminal consequences;
11.5. If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Account. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity."
In the event that you found a way not to lose and even earn something using certain options in the casino avoiding normal play, it means that you have gained an unfair advantage and abused the casino system in your favor, which is strictly prohibited.
However, I am currently still waiting for the casino's response and requested data. As was stated in my previous post - after receiving the requested data and details, they will be carefully reviewed on our side as soon as possible. Then, once it is done, I will inform you about the results of our investigation and about further proceeding with the case.
Thank you for your patience and understanding.
Dear lj37172,
For example, I found this rules combination in the casino's Terms and Conditions (available HERE):
"8.7. In case of suspicious or fraudulent payment, including the use of stolen credit cards, chargebacks or any other fraudulent activity, the Company reserves the right to block Your Account, reverse any made pay-out and recover any winnings. We are entitled to inform any relevant authorities or entities of any payment fraud or other unlawful activity and may employ collection services to recover payments...
8.11. When making a cash-out request, certain points need to be considered:
...
8.11.2. funds must be withdrawn with the same method used for depositing;
...
8.11.6. if the turnover amount is 2 (two) times less than the deposit, the Company reserves the right to withhold 20% of withdrawal in order to cover payment expenses.
8.19. Other options and terms of withdrawal may be negotiated individually with the Website Administration."
11.1. The following activities are not allowed and constitute a material breach of the Terms:
11.1.2. using an unfair advantage or influence, including the exploitation of bugs, loopholes or errors in our software, the use of automated players; or the exploitation of an "error";
...
11.1.4. taking part in any criminal activities including money laundering and any other activity with criminal consequences;
11.5. If the Company has a suspicion that you may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of the Terms, your access to the services may be terminated immediately and/or your account blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to refund to you any funds that may be in Your Account. The Company shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate fully with the Company to investigate any such activity."
In the event that you found a way not to lose and even earn something using certain options in the casino avoiding normal play, it means that you have gained an unfair advantage and abused the casino system in your favor, which is strictly prohibited.
However, I am currently still waiting for the casino's response and requested data. As was stated in my previous post - after receiving the requested data and details, they will be carefully reviewed on our side as soon as possible. Then, once it is done, I will inform you about the results of our investigation and about further proceeding with the case.
Thank you for your patience and understanding.
Edited by a Casino Guru admin