The player from Slovenia had experienced a delay with his withdrawal. Eventually, the player informed us that the issue had been resolved. Consequently, we marked the complaint as 'resolved' in our system.
IceCasino - Player is struggling with his withdrawal.
Amount: €300
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
At the moment, there is another problem at Ice Casino... In their policy, they approve up to €500 within 2 days at the most... On 17.9 they sent me an email (withdrawal request confirmation)... In the profile it was 2 days (incomplete )... The date was then moved to 19.9(progress)...today is 22.9 and the win has not been approved... Then there is 1 win, one day later... And 1 win yesterday... They write the rules and they are ignored...
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7 months ago
Dear VladoBucher,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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7 months ago
Dear VladoBucher
Happy to hear from you again.
Can you kindly clarify the disputed transaction ID?
Thank you in advance!
Best regards
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7 months ago
Dear VladoBucher,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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