IceCasino - Player complains about additional gambling deposit fees.

I made deposits to this casino and they take an additional 10-20% from my account without warning.

For instance, today I made several deposits of 35 euro and my account was credited with 35 euro but when I saw my bank statement I relized 41 was taken out of it.

When I complaind to online chat they were very dissmisive and told me they do not charge a commission and it's the processing system's fault as though their processing system is no concern of theirs.

I have recently made many deposits to this casino and I wasn't checking until today that it is pulling additional money out of my account.

Dear SuzzieQ78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that deposit fees are mostly charged by the payment provider. Please be sure to contact them as they need to investigate the origin of those fees In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you Nick.

But shouldn't casinos have a contract with their payment providers? How is it up to me to resolve this issue?

Dear SuzzieQ78,

As it was you who deposited, your payment provider is responsible for those payments not the casino's. Please be sure to contact them for more information and let us know if you will have any update from them.

Dear SuzzieQ78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.