Hello,
I'm writing this complaint due to the fact that unfortunately I'm still not able to get my funds as my recent withdrawals are being rejected over and over by the casino. Never had any issues withdrawing from the same casino before. My account was also verifired since the beginning with all document sent and accepted.
Problem:
I've got lucky of winning a total amount of 2100EUR and decided to withdraw my winnings using the usual payment method (Bank Card), which I've never had problems before. This would be the first time I would withdraw such big amount as the previous ones were between 400-700 EUR and these funds were received without any issue. However, these recent requests have been rejected in various ocasions since 9th December and the support is saying that the problem was due to technical reasons so they advised my to do the process again. However, I did the process again but this time I decided to make 900 EUR via Bank Card and 1200 EUR via Bank transfer. My surprise was today when I saw 900 EUR being rejected again due to technical issues.
Current Situation:
I have currently 2 withdrawal processes via Bank Transfer where 1200 EUR are "in progress" status and 900 EUR still in "incomplete" status.
The goal from this complaint is to request help from Casino Guru and Ice Casino to support me on this and make sure that both my withdrawals are processed properly without any issues. I'm aware of the waiting times but I would like an assurance of the casino itself that this time both withdrawals go without any issue.
I've been having a good experience with the casino so far but this current situation is making me anxious and downgrading my experience with the casino. I really would like to keep a good feedback from the casino and continue playing there but this situation is not going towards this sentiment, unfortunately
Hello,
I'm writing this complaint due to the fact that unfortunately I'm still not able to get my funds as my recent withdrawals are being rejected over and over by the casino. Never had any issues withdrawing from the same casino before. My account was also verifired since the beginning with all document sent and accepted.
Problem:
I've got lucky of winning a total amount of 2100EUR and decided to withdraw my winnings using the usual payment method (Bank Card), which I've never had problems before. This would be the first time I would withdraw such big amount as the previous ones were between 400-700 EUR and these funds were received without any issue. However, these recent requests have been rejected in various ocasions since 9th December and the support is saying that the problem was due to technical reasons so they advised my to do the process again. However, I did the process again but this time I decided to make 900 EUR via Bank Card and 1200 EUR via Bank transfer. My surprise was today when I saw 900 EUR being rejected again due to technical issues.
Current Situation:
I have currently 2 withdrawal processes via Bank Transfer where 1200 EUR are "in progress" status and 900 EUR still in "incomplete" status.
The goal from this complaint is to request help from Casino Guru and Ice Casino to support me on this and make sure that both my withdrawals are processed properly without any issues. I'm aware of the waiting times but I would like an assurance of the casino itself that this time both withdrawals go without any issue.
I've been having a good experience with the casino so far but this current situation is making me anxious and downgrading my experience with the casino. I really would like to keep a good feedback from the casino and continue playing there but this situation is not going towards this sentiment, unfortunately