IceCasino - Player cannot access games on casino's website.

Hi! I’m playing amusement interactive games and she put me on jackpot mode,and when I’m turned on 3 or 4 cards block me and I can’t open anymore any games from the amusement interactive just in demo mode. And all my history playing games was deleted. I try to play from another device but still same problem. I’m also asking one friend to play from his account and was ok. I think is something strange. Thank you!

Hello Somy3989,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ice Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did this issue caused you any loss in the casino? When was the last time you spoke to the casino and what was it about? What did they respond regarding this error?

Looking forward to your answer.

Regards,

Nick

Hi! Yes,my account was verified since September 2022. And this is the problem because when I’m trying to turn the last card in the jackpot I was blocked,so I don’t know if cause some lost. I’m speak with casino last night and said she didn’t know what was the problem. I’m trying to open in the morning then game but still no working. Thank you!

Hi again! I’m making a withdrawal yesterday 115€ and now was approved and unlocked the game as well. I think in my opinion I winning the big jackpot and blocking me. I know is very hard to prove because I don’t have evidence but I’m very upset about this casino… I want to close my account forever. Thank you!

Dear Somy3989

Sorry you've faced issues.

Please kindly mind, that the error you received is entirely on the game-provider's side. CAsino has nothing to do with it.

Since the money was paid out, we are following your above request and blocking your account.

Wishing you luck!

Kind regards

Hi! All is a big lie because when the withdrawal was approved the game was unlocked. Anyway for now on I’m trying with all modalities to show everyone who are ice casino. Bad,bad,bad…

Hello Somy3989,

As your payout has been processed and the casino closed your account on your request, we will be now closing the complaint.

Best regards,

Nick