The player from Ireland is experiencing technical difficulties with the casino's website, preventing access to games outside of demo mode. Furthermore, their game history has been deleted and the issue persists across multiple devices. The complaint was resolved as the player received his remaining balance and closed his account.
IceCasino - Player cannot access games on casino's website.
Amount: ??
IceCasino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Hi! I’m playing amusement interactive games and she put me on jackpot mode,and when I’m turned on 3 or 4 cards block me and I can’t open anymore any games from the amusement interactive just in demo mode. And all my history playing games was deleted. I try to play from another device but still same problem. I’m also asking one friend to play from his account and was ok. I think is something strange. Thank you!
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11 months ago
Hello Somy3989,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ice Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did this issue caused you any loss in the casino? When was the last time you spoke to the casino and what was it about? What did they respond regarding this error?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Hi! Yes,my account was verified since September 2022. And this is the problem because when I’m trying to turn the last card in the jackpot I was blocked,so I don’t know if cause some lost. I’m speak with casino last night and said she didn’t know what was the problem. I’m trying to open in the morning then game but still no working. Thank you!
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11 months ago
Hi again! I’m making a withdrawal yesterday 115€ and now was approved and unlocked the game as well. I think in my opinion I winning the big jackpot and blocking me. I know is very hard to prove because I don’t have evidence but I’m very upset about this casino… I want to close my account forever. Thank you!
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11 months ago
Dear Somy3989
Sorry you've faced issues.
Please kindly mind, that the error you received is entirely on the game-provider's side. CAsino has nothing to do with it.
Since the money was paid out, we are following your above request and blocking your account.
Wishing you luck!
Kind regards
