The player from Romania had been trying to contact the casino's customer support without success. His main concern was about the verification of his documents needed for withdrawal. He had submitted and received approval for his ID card and proof of address. He had also sent a picture of his bank card, but it was still pending verification. However, there had been no progress or response from the casino. We advised the player to wait for at least 14 days for the verification or withdrawal process to be completed. Despite extending the response time, the player failed to provide further updates, leading us to close the complaint.