The player's deposit was not credited to his casino account. The complaint was resolved as the deposit was credited.
IceBet Casino - The player's deposit was not credited.
Amount: €25
IceBet Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
IceBet Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
the amount of €25 was paid from my account to the casino, was never credited, chat replies I should wait, amount was debited from the account
Automatic translation:
Public
Public
2 years ago
Hello simplyme,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceBet Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever deposit into the casino? What payment method did you use to deposit? Did you also send the casino the confirmation of the payment.
Looking forward to your answer.
Regards,
Nick
