The player's deposit was not credited to his casino account. The complaint was resolved as the deposit was credited.
IceBet Casino - The player's deposit was not credited.
Amount: €25
IceBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
the amount of €25 was paid from my account to the casino, was never credited, chat replies I should wait, amount was debited from the account
Automatic translation:
Public
Public
1 year ago
Hello simplyme,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceBet Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever deposit into the casino? What payment method did you use to deposit? Did you also send the casino the confirmation of the payment.
Looking forward to your answer.
Regards,
Nick
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