IceBet Casino - The player's account got closed.

Worst casino and biggest thieves in history …

They deactivate my account without reason and of course they stole my winnings . 

They are partners with stelario where I close it by my own cause of my personal reasons they take advantage of that with lack of legal status

I have already done a completely verified account and they asked me more more .. for example a Skrill pdf transactions 6 months etc etc

so I sent to them all of these new verification staff and after all they close my account without send me nothing about that closure !!

I Didn’t take back my Winnings and of course I didn’t take any response !

Hello Marios47,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what was the reason for closing your account in Stelaris Casino - was it self exclusion? How much did you deposit into the casino in total? How much was your exact balance when your account got closed? When did it get closed?

Looking forward to your answer.

Regards,

Nick

I close stelario with self exclusion after many tries .

(I don’t like the rules of this casino about bonuses and many games exclusion )

they are want to give many reasons about my decision because my simple need to close it doesn’t count for them !!

so I forced to say that I have gambling problems and then finally they close my account !

I choose ice bet casino with no worries about my previous bad experience and of course I didn’t knew that is the same casinos with different names !!

I verified my account with no problems I made a decent for me amount of deposits and I make a full verified profile after my Withdrawal request of 320€ .

After that request they asked more and more verification documents as I said above ! And when I sent to them all the necessary docs they close my account ! Asap

if they had problem about my self exclusion in stelario they can sent to me before I had finish the verification and of course before I had made deposits it’s clearly a scam decision !

They close my account 6-7-22 or 7-7-22 I don’t remember exactly

Also I don’t remember exact the deposits amount probably was more than 150€

Hello Marios47,

Did you receive back your deposited amount? Please note that if you was self excluded in their sister casino and they have a shared exclusion list, you are eligible to receive back only your deposited amount and all winnings should be voided.

They have this rule only for withrwals ??

so I can deposit easily and they don’t gave your money back 😂😂perfect rule kekw

And no I didn’t received back neither my deposit money !

Hello Marios47,

The main aim of the self exclusion is to prevent the player to win or lose anything that's why you should receive back only your deposited amount. I believe enough time have passed since they closed your account and the deposit should be already refunded. Can you please advise if anything arrived or if the casino contacted you regarding this issue?

Hi, nothing at all !! They are not contacted with me and of course the didn’t refund my deposit money also !

I would like to ask IceBet Casino to join us and help us resolve the player's issue.

Dear Marios,

According to the rules, you are not allowed to play on our project.

According to the refund procedure, you have been refunded all your deposits of 129 EUR to your Skrill wallet.

Please check refunds.

We inform you that it is forbidden to play on this casino site. You also agree not to open a new account, we will have the right to block your account at any time without prior notice.

If you have any further questions, we will be glad to help you. 

Can you please clarify why is the player not allowed to play in IceBet Casino? You can also forward the answer to nikolas.b@casino.guru.

Dear Nick,

The answer was sent to e-mail address that you specified: nikolas.b@casino.guru.

Thank you casino guru and especially Nick !

at least I take back my deposited money !

have a nice summer ending 🫶

Thank you IceBet Casino and the player for the cooperation. We will be now closing the complaint as resolved after taking into consideration all the information we received.

We are glad that the player received back his deposited amount. Please do not hesitate to contact us if you will come across any other trouble again in the future.

Regards,

Nick