The player from Germany is having difficulties receiving his funds. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceBet Casino - Player’s withdrawal has been delayed.
Amount: €400
IceBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, this is the second time with this casino that it is about payouts. In the first argument, I was assured that 400 euros would be paid out every 24 hours. I wanted to pay out 1200 euros a 400 euros on Saturday. I canceled one of them, one went out on Monday and I'm still waiting for one. I deposit about 600 euros a week, I am then told that it depends on how often you are active. How much should you pay in the week to pay out. I'm definitely more negative than positive. Let alone my vip level hasn't gone up for months although I'm very often active, what's that supposed to mean? Please give a clear explanation from the casino. 1 percent as a vip how much do you have to implement or further, the same with the payouts. Thank you very much.
Automatic translation:
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1 year ago
Dear Niedi86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Do I understand correctly that you requested this withdrawal on the 14th of May?
It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Looking forward to hearing from you.
Best regards,
Kristina
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1 year ago
Translation
Yes, that's true, but as I said, there was a dispute where I was assured by the casino about you that every 24 hours / 400 euros will be paid out and I'm also concerned about the VIP status, when will it increase . If you have deposited all your belongings, or how. That would interest me much more because no one in the casino can give you an exact answer. Mfg Daniel
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1 year ago
I fully understand your frustration, Niedi86. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened, and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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1 year ago
Awesome news, Niedi86. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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