The player from Germany is not able to withdraw their winnings, because they didn't make a deposit with the same payment method. The complaint was resolved as the player received his money.
IceBet Casino - Player's not able to withdraw.
Amount: €250
IceBet Casino
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I made a deposit in the casino today, and in the end I claimed a bonus and I won €1500. The bonus conditions were all right! But if I can only pay out €250 of it, these are the bonus conditions! No problem, now to my problem! There are 4 bank transfers on the site, but I was only able to use one from my side because the others are not accepted by my bank! Now I wanted to pay out the €250, the casino says, but I haven't paid in with bank transfer yet, I should pay in at least the turnover to be able to pay out with it! But as I said, I can't deposit with the other bank transfers! The money will still not be released
Automatic translation:
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3 years ago
Dear Jannik4396,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that the casino is asking you to make a deposit via payment method that is not available?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello, so the casino has 3 bank transfers for deposits, once with Klarna and once with payop. My bank only supported payop. I can only use zimpler to pay out, but I would have to make a minimum deposit for this, but my bank doesn't support it, so I don't have the option! As a statement from the casino I should create a crypto wallet and deposit it so that I can pay out! 🤷🏻♂️🤷🏻♂️🤷🏻♂️🤷🏻♂️ Unfortunately I didn't save any chat histories
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3 years ago
Translation
Haven't made a successful withdrawal yet, only deposits.
Automatic translation:
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3 years ago
Thank you very much Jannik4396 for your reply. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon, however, I would like to point out, that in a few cases players had to create and use alternative payment methods, as there truly wasn't any other option to withdraw.
