ICE36 Casino - Player was asked for additional verification

I got email saying account fully verified I withdraw money got it now then when I went withdraw again the won’t let me asking for documents but am fully verified

Dear saoirse8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please list which documents you already provided to the casino and which documents the casino is asking for at this time? Have your previously submitted documents been invalidated?

Have you contacted casino support regarding the issue? What was their reply?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I got it thanks

I got my winnings

Dear saoirse8,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru