ICE36 Casino Review

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's balance was voided for unknown reason. After reviewing the player's game logs and history of bonus transactions, it came to light that the player had used a bonus and breached the maximum bet rule multiple times. Consequently, the complaint was rejected.

The player from Spain had experienced issues with a deposit at Mega Casino, with no response from the company. The casino later confirmed that they had had technical issues with the deposit method used by the player, which had affected all players using the same method. They had assured the player that the issue was being rectified and that the funds would be in his account later that day. The player confirmed a week later that the issue had been resolved and his deposit had arrived. The Complaints Team had marked the complaint as 'resolved' in their system.

The player from Ireland is experiencing difficulties withdrawing her winnings due to ongoing account verification. The player confirmed the verification was completed and asked us to close the complaint.

The player's requesting a refund of his deposits as he claims that the casino intentionally delayed his payout. Although the player has played over their balance instead of waiting for the verification process to finish, the casino offered the player compensation for the delay as a sign of goodwill. The player was happy with this offer and accepted that. We consider this complaint to be resolved.

The player from Canada has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden faced issues in depositing money to the casino. After depositing, an error message appeared and despite contacting customer service and waiting for 2 days, the player received no response. Player’s complaint has been resolved successfully.

The player from Brazil is experiencing issues withdrawing his winnings. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the UK deposited and played, but she got logged out of the website. Now she cannot log in to her account and changing the password didn’t help. The complaint was resolved as the player received his refund.

10 months after he had registered and verified his account, the player from India had been asked to re-verify his account, which was holding his withdrawal of 100700INR. The Complaints Team had explained the importance of the KYC process in online casinos. The issue was successfully resolved when the casino allowed the player to make his withdrawal.

The player from Nigeria had sent their identity documents to the casino. Unfortunately, their account had not been verified at that time. The player had had issues with the verification process and withdrawal of his winnings. After a prolonged period and multiple exchanges, the casino had processed the player's withdrawal to his Skrill account, after experiencing some technical difficulties with the initial withdrawal method. The player had confirmed receipt of the funds. However, the casino had requested additional proof of income for further deposits. The player had acknowledged the need to provide this and had expressed his intention to submit the required documentation soon. The complaint had been resolved successfully, and the player had thanked the casino and the Complaints Team for their assistance.

The player from Ireland has been waiting for the verification process for three days and understands that it may take time. However, their concern is that they have sent multiple emails and chat messages to change their email address but have not received any response or acknowledgment from the casino. Player’s complaint has been resolved successfully.

The player from Ireland is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada has requested a withdrawal one month prior to submitting this complaint. During the resolution of the complaint the player had stopped responding. Therefore, the complaint has been rejected. Then, the player let us know that winnings have been received by them.