ICE36 Casino DK - Player didn’t receive a promised deposit bonus.

Hello i deposit 100kr on dec 2 but i did not get my 100kr bonus

I got an email about the promotion that they have a Christmas bonus 100% up to 500kr min deposit 100kr With Bonus Code JuleNyt

The promotion is vaild to dec 6

I have try too contact them but with no luck at all here are some screenshots from deposit plus email i got from the promotion plus there live chat with no replys.. Hope they can credit me the 100kr bonus with your help guru 🙂

Dear mali4ubaby213,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ice36 Casino DK.

Please allow me to ask you a few questions, so I can better understand the situation. 

• At which point was it necessary to enter the promotional code 'JuleNyt' in order to redeem the bonus?
• Have you entered the specified bonus code when making the deposit, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I entered the specified bonus code JuleNyt when i made the deposit sir just like it says on the screenshot i have sent 🙁 but did not get my bonus and they don't reply me

Hi There,

I am sorry to hear you did not receive your bonus with your deposit.

I have checked and I am unable to see any contact with our support team regarding this offer.

In order for us to investigate this further, we will ned a copy of the full email, please forward the full email to support@ice36.com and we will be happy to assist you with this.

Thank you for understanding,

I have sent it the full. Email

??

Thanks to both parties for coopertion.

Dear Ice36 Casino representative,

Have you had time to look into the issue with the bonus not being credited?

Could you please let us know about any progress?

Any updates Ice36 !??

Hi Rade,

Sorry for the delay in getting back to you about this.

I had this investigated by the relevant department and it appears there was an error internally when you attempted to claim the bonus and this is the reason it was not added to your account.

We have now added the bonus for you and if you head over to your rewards, you should now be able to claim this.

Thanks for your patience and understanding.

Okay thanks ice36

Dear mali4ubaby213,

Was the bonus credited to your account successfully? May we consider the issue resolved?

Yes it was it took some days but yeah i Got it last night when i try to login at the casino under rewards🙂 thanks to casino guru and ice36 casino Thanks to both parties for coopertion case is resolved💪🏽

Dear mali4ubaby213,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Ice36 Casino DK for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru