iBet.com Casino - Player’s withdrawal is delayed and additional verification is requested.

Hello! It's been 15 since I requested this withdrawal ibet says its on theyr providers end but refuse to escalate the situation even tough I've shown my bank accounts deposit history and in this case should be enough,

They asked me for my withdrawal history?

I do not understand why they would ask that.

I've showed my bank statement multiple times with my name in it.

At this point it just seems like they're phishing for extra information that is not needed to solve the issue

I've added all the documents I've sent them to this post.

I find this overall highly insulting and preach of personal privacy, I also added the document that shows my withdrawals.

The one only holding withdrawals was sent by my computer and I will add it if it's needed

Miro m*****

Hello Pixel20007,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iBet.com Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello it's been going for 15days, I've sent them the bank deposit section first and that should have been enough aldready. It was not I sent my full statement, waiting for theyr reply atm

Thank you Pixel20007 for all the information provided so far. I will now forward your complaint to my colleague Jakub (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Pixel20007,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite iBet.com Casino’s representatives to join this discussion in order to resolve this issue.

Dear iBet.com Casino,

Could you please provide an update on the status of the player’s withdrawal request and also an explanation for the requirement of obtaining all these documents from the player?

Best Regards,

Jakub

Dear Pixel20007,

I have received information from iBet.com Casino that your withdrawal and verification issue was resolved on April 28th, and the payout was sent to you immediately. Could you please confirm that you have received your withdrawal?

Hi I still haven't received my withdrawal my bank is looking into it, but it still doesn't remove the fact that ibet requested unneeded information to escalate the case and give me the required information for me to inform my bank

Hello Pixel20007,

Based on the proof of payment I received from the casino, the payment was processed on April 15th. I kindly request that you provide me with the bank statement from that date until today. This will allow us to review incoming transactions and search for evidence that the funds did not actually arrive. You can send the evidence to my email address: jakub.m@casino.guru.

Hello the withdrawal arrived on 14.5

Dear Pixel20007,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Jakub