iBet.com Casino - Player's deposit is not credited.

I am writing to inform you that Ibet has on going issue - Every 3-4 deposits has been delaying for several hours or days. There is no improvement at all. From user point of view is really unpleasant.

Today I have deposited 20000 INR and before that I have deposited upto 30k with the same method those have been successfully credited without any delay and my last deposit of 20k INR has gone missing and not credited so far.

I have attached my completed deposit image.

pls help

Dear macmainkar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Thank you, Team.

I will keep an eye on the deposit.

I will wait for 7 working days, now I have also contacted casino provider via their support email.

Hopefully they will resolve my issue.

Regards,

RM

I fully understand your frustration, macmainkar. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 22 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear macmainkar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.