The player from Germany had his winnings withheld and account suspended due to a violation of general rules. We rejected the complaint because the player didn't respond to our messages and questions.
Hyperino Casino - Player’s account has been blocked.
Amount: €300
Hyperino Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Hyperino Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I wrote to hyperino several times because the payment was not made and they blocked my account. Allegedly I have violated the general terms and conditions, which is not the case. Everything was verified and I applied for a payment to my own account, unfortunately to no avail. I ask for my winnings to be paid out and for the false advertising to disappear. Scooter should also file a complaint itself
Automatic translation:
Public
Public
4 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Did you receive any explanation of which exact rule has been breached and why your account was blocked?
Ideally, you could forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
