The player from Germany had his winnings withheld and account suspended due to a violation of general rules. We rejected the complaint because the player didn't respond to our messages and questions.
Hyperino Casino - Player’s account has been blocked.
Amount: €300
Hyperino Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I wrote to hyperino several times because the payment was not made and they blocked my account. Allegedly I have violated the general terms and conditions, which is not the case. Everything was verified and I applied for a payment to my own account, unfortunately to no avail. I ask for my winnings to be paid out and for the false advertising to disappear. Scooter should also file a complaint itself
Automatic translation:
Public
Public
3 years ago
Dear Stefan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Did you receive any explanation of which exact rule has been breached and why your account was blocked?
Ideally, you could forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
