The player from Germany had his account blocked without further explanation. The complaint was closed as unresolved as the casino did not respond to us.
Hyperino Casino - Player’s account has been blocked.
Black points: 52
Amount: €500
Hyperino Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Hyperino Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
On December 4th I deposited € 50 and played until I won something.
I applied for a payout amount of 500 €, was approved.
After about 10 minutes my gaming account was blocked by hyperino.
No matter where I write live chat or email ... just made fun of me ...
I am collecting lawsuit against hyperino.
When everyone gives up after a few words.
I am not giving up my right one.
Automatic translation:
Public
Public
3 years ago
Dear Anouar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past? Could you please advise how long ago you have registered your account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I have deposited € 50 with paysafe, I have a profit without a bonus
My verification is complete, through bank account ID and ID.
I have had the account for more than 1 month and have deposited hundreds more euros .....
On December 5th, 2020 I wanted to withdraw € 500 ... that was approved, after 10 minutes my account was blocked ...
I haven't sent so many emails until now ...
The only thing left for me to do is display or collect lawsuit against hyperino ..
I hope you can find a solution
My request only pay off my money € 500 profit ....
Or all my deposited money back.
Automatic translation:
Public
Public
3 years ago
Translation
I don't think you could me because if your course look in google for hyperino rating and complaint and people suffer for it because they cannot find anyone who can help
The trick: customer makes a deposit of 50 €, plays if you lose there is no problem or anything, again and again ..... deposit .... everything is perfect.
But as soon as something wins and wants to pay off what is lost, which everything exports, first block the account and that's it ...
Live chat, email, email .... everything doesn't help, why ??? because that's a rip off !!!! The thing goes after a few messages and because so much give up.
Congratulations Hyperino !!!!
I'm angry and sad it's 2020.
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Hello Anouar,
Thank you for your message.
Please note that your player account is currently being checked by our department. Please note that for security reasons, your account has been blocked until the verification is completed.
We ask for your patience and understanding. We thank you for your understanding and wish you a nice day.
If you have any further questions, we are available to you around the clock in the live chat.
You are also welcome to take a look at our new FAQs .
Sincerely yours,
Maya
Team Hyperino
THIS IS THE SAME STORY AS ALWAYS
Automatic translation:
Public
Public
3 years ago
Translation
That's after research and legal protection and lawyers
Some of the providers ensure that the online casino's payout takes unnecessarily long or make them dependent on unnecessary verification measures.
Non-transparent bonuses can lead to customers investing more money than originally intended.
Unauthorized blocking of the game account can lead to the operators of the online casinos using the customers' money in other unauthorized ways.
Automatic translation:
Public
Public
3 years ago
Thank you very much, Anouar, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
I would like to ask Hyperino Casino to join us and help us resolve the player's issue.
Public
Public
3 years ago
Translation
Hello ok i'm waiting for a solution,
Four times it works for you, but I don't think so because last 2 days I got more than 50 emails for hyperino customers that had almost the same story as me ... so each one in my page for collecting complaints ....
But I'm waiting for if you can find lots ... if not because I thank you very much and I can continue in court.
Automatic translation:
Public
Public
3 years ago
We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as "unresolved", which could lead to casino's rating deduction.
Public
Public
3 years ago
Unfortunately,
We haven't receive any answer from the casino. I'm really sorry we could not help you more, but as the casino did not respond to us, there isn't anything we can do for you. Please do not hesitate to contact us if you will come across any trouble in the future, we will glady try to help.
Best regards,
Nick
Casino.guru
