HomeComplaintsHunt Casino - Player's withdrawal is excessively delayed.

Hunt Casino - Player's withdrawal is excessively delayed.

Black points: 1128

Amount: 8,661 ₮

Hunt Casino
Safety Index:Below average
Submitted: 06 Oct 2024 | Unresolved : 28 Oct 2024
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

5 days ago

The player from Japan had requested a withdrawal on August 27th, but over a month later, it remained unprocessed. Despite having completed KYC verification and having had previous successful withdrawals, the player felt frustrated due to indefinite delays under provider review. The Complaints Team had attempted to engage with the casino for resolution but received no cooperation, as the casino operated without a valid license. Consequently, the complaint was marked as 'unresolved', with the hope that the casino's rating would be negatively impacted, potentially prompting a response in the future.

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3 weeks ago
Translation

I requested a withdrawal on August 27th, but over a month has passed, and it still hasn't been processed. When I contacted support, they only told me that it was under provider review and that the timeframe for completion is indefinite.

The KYC verification has been completed, and I have successfully withdrawn funds in the past.

It seems excessively delayed, even considering the provider check, so I am submitting this complaint.

Automatic translation:
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3 weeks ago

Dear 555hanahana,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hunt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you accumulated your winnings with the help of a bonus?
  • Could you please share your communication with the casino in which the support failed to give you a timeframe for your withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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3 weeks ago
Translation

Yes, I used the bonus.


The interaction with the casino is as follows: filefile

Automatic translation:
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2 weeks ago

Thank you very much, 555hanahana, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

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2 weeks ago

Dear 555hanahana,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.


Since Hunt Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!


Best Regards,

Kubo

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1 week ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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5 days ago

Dear 555hanahana,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.


Best regards,

Kubo

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