The player from Japan requested a withdrawal more than a month ago after winning using a bonus promotion, but the funds remain on hold. Despite completing identity verification, they receive only vague responses about a provider check.
Hunt Casino - Player’s withdrawal is delayed.
Amount: ¥939,303
Hunt Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 13h 15m 31s
Case summary
10 hours ago
Public
Public
16 hours ago
Translation
On August 29th, I used a bonus promotion and won, then requested a withdrawal. However, even after more than a month has passed, the withdrawal is still on hold. When I inquire through chat, they only say it's a provider check. Is it normal for a check to take this long?
My identity verification has been completed.
Automatic translation:
Public
Public
13 hours ago
Dear Natural114,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hunt Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please share your communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
