HomeComplaintsHunt Casino - Player’s withdrawal is delayed.

Hunt Casino - Player’s withdrawal is delayed.

Amount: ¥939,303

Hunt Casino
Safety Index:Low
Submitted: 06 Oct 2024 | Resolved : 28 Oct 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 weeks ago

The player from Japan had requested a withdrawal more than a month ago after winning using a bonus promotion, but the funds remained on hold. Despite having completed identity verification, he received only vague responses about a provider check. The issue was resolved when the funds were finally withdrawn on October 25th, leading the player to close the claim. The Complaints Team marked the complaint as 'resolved' and offered further assistance for any future issues.

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1 month ago
Translation

On August 29th, I used a bonus promotion and won, then requested a withdrawal. However, even after more than a month has passed, the withdrawal is still on hold. When I inquire through chat, they only say it's a provider check. Is it normal for a check to take this long?

My identity verification has been completed.

Automatic translation:
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1 month ago

Dear Natural114,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hunt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please share your communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 month ago
Translation

I have successfully withdrawn funds twice in the past.

The image will be sent by email.

Automatic translation:
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1 month ago

Thank you very much, Natural114, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

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1 month ago

Dear Natural114,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.


Since Hunt Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!


Best Regards,

Kubo

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1 month ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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3 weeks ago
Translation

The money was withdrawn on October 25th. There was no explanation, but since the money was withdrawn I would like to close the claim. Thanks to everyone at casino.guru for looking into this!

Automatic translation:
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3 weeks ago

Dear Natural114,

I’m pleased to hear that your issue has been successfully resolved. I’ll go ahead and mark the complaint as "resolved" in our system.


Thank you for your cooperation! If you encounter any further issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re here to assist you!


We hope your experience with our services was positive. While we don’t charge fees or accept tips, your feedback is incredibly important to us. We would greatly appreciate it if you could take a moment to share your thoughts on Trustpilot (link here).

An honest review, along with any suggestions for improving our complaint resolution and mediation process, would be extremely valuable. Your insights can help others who may be facing similar issues.

Thank you in advance for your support in helping us enhance our services!


Best Regards,

Kubo

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