The player from the United States had reported that his account balance of TL 34,000 had suddenly disappeared. He confirmed that his account had been verified and the balance was not connected to any bonus. The casino had returned his account but without the balance, stating they were not responsible for any actions that had happened in the account. The player had been advised to change his password and continue playing. Despite our efforts to gather more information, the player ceased communication, leading to the rejection of the complaint due to lack of response. We were unable to proceed with further investigation or provide potential solutions to address the issue.
Hovarda Casino - Player’s winnings have been confiscated.
Amount: TL 34,000
Hovarda Casino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
I was having 34000 tl in my account suddenly today i checked my account and there was no money
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1 year ago
Dear Official_alsu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you confirm whether you've completed the account verification KYC?
- Based on your earlier complaint, it was evident that you encountered difficulties. Has the previous issue been resolved?
- Were your winnings accumulated with or without an active bonus?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Official_alsu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Yes my account is verification, no actually it was my balance without bonus
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1 year ago
The gave me my account back but without balance , they said it’s not responsible any actions happened in the account
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1 year ago
Is there any relevant communication that you could forward to petronela.k@casino.guru? Thank you very much.
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1 year ago
Dear Official_alsu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
