Houseofspins Casino - Player's deposit has not been refunded.

Made my first time deposit here at house of spins casino in bitcoins. All their slots became unavailable even using VPN . I asked for my refund. Has not been yet refunded.

Non payment issue after a legit deposit.

Dear scandles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you weren't able to place any bets and your entire deposit is still in your casino account? Could you please clarify the issue with the games - is it impossible to open them?

Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Its my first deposit here. I did activate their 1st deposit bonus. I can't play any of their slots or any games at all. Yes my funds are just there.

Thank you very much for your reply, scandles. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I just sent it to you Kristina. Thanks for helping me. My balance is still in my account. Still not able to play any slots or have they refunded my deposit. They kept saying that they forwarded my msges that's deals with account and payout. It's already been few days.

Thank you very much, scandles, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Ok. Thanks guys for trying. I realize it's only $19 bucks. That still don't make it right for them to straight out jack me like this. This casino reminds me of MVPBETS. Just scam casino, online jacking ppls money. Shame on them. Seriously.

Hello there,

Thank you scandles for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Houseofspins Casino for their help in resolving this complaint. We would like to know what is the issue with the refund and what can we do to help the player receive their deposit.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefy0, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. The casino displays a license but from our review, it seems to be fake.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter