House Of Pokies Casino - The player's verification was unsuccessful.

I was frustrated to the borne by this site

they kept asking Identification to a point where they requested me to hold my identities because they suspected that o was fraudulent. I have been using this site for a very longtime

my withdrawals where send back 3 times asking same stuff all the times to a point I end up spending that to last $$. I got nothing in the end because of frustration and poor communication

this started 5 days ago

I’m very disappointed with practice- now I have nothing to celebrate for this new year

Hello Abraham,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with House of Pokies Casino. Allow me to ask you a few more question before we would move forward.

Was your account verified in the past or is this your first withdrawal request in the casino? How many documents did they exactly request from you?

Please note that the player verification is a very important part of the withdrawals and you can't skip any part of it. Taking a selfie while holding your ID is a very common practice in many casinos and unfortunately, if you want any winnings you will have to go through it.

Also if you have lost the money and you have currently no balance in the casino, there isn't anything we would be able to do for you as you lost them legitimitly.

Regards,

Nick

I have no faith with this site

i have noticed that my account was validated in much last year

I won something last year. I got a free spin with big win - when I was to complete the free - the whole screen disappeared

nothing was done

Dear Abraham,

Could you please advise if you have any balance left on your casino account and if you were able to send them all the required documents?

No balance

I send them the required

im surprised they’re still saying I didn’t send

I deed that with help from chat and they confirmed the documents where received

the payment dept and documents team are very usual

Dear Abraham,

If the casino already responded regarding the verification, it seems like a matter of time before your account gets verified. We usually recommend to wait at least 7 to 14 days for the full process. I will now set the timer back to you for 7 days so please let us know if there would be any update regarding the case. If not, we will most likely intervene.

Regards,

Nick

Dear Abraham,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.

You should have contacted them

if you were helping - you were given enough information

I was on holiday. The have already apologised to me for the back treatment. I was a VIP member- verification wasn’t justified

Dear Abraham,

Thank you for getting back to us. We had to close the complaint based on our policy that you have not responded. Do I understand it correctly that the problem is now resolved?

Dear Abraham,

We have received no answer from you again. Could you please confirm what is the status of the complaint?

Dear Abraham,

We will be now forced to reject the complaint as we haven't hear from you for the last 2 weeks.