HomeComplaintsHouse Of Pokies Casino - The player's account is closed.

House Of Pokies Casino - The player's account is closed.

Amount: A$2,000

House Of Pokies Casino
Safety Index:Low
Submitted: 21 Sep 2021 | Case closed : 06 Oct 2021
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player's account is closed due to verification. The complaint was closed as rejected on the player's request.

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2 years ago

I have been playing at this casino and losing for ages then I finally had a win and did withdrawal process uploaded documents etc then today go to log in to my account and the casino site is saying blocked and I cannot access the casino??

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2 years ago

Hello Jessica,

Thank you very much submitting your complaint and I'm sorry to hear about your issue with Slots of Vegas Casino.

Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

Could you please specify how long has your account be closed? Did you use any deposit or no deposit bonus to earn your winnings? Did the casino give you any explanation?

I would definitely recommend to wait as it is very common that the casino close the player's account while the verification process is ongoing.

Please also send forward any relevant proof or communication with the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

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2 years ago

Dear Jessica,

We haven't hear from you in a while. Please not that if we won't get any answer within the next 7 days, the complaint will be rejected.

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2 years ago

Hi nick it's ok I give up jut advise anyone not to go near this dodgy casino

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2 years ago

Dear Jessica,

I'm sorry to hear that your experience with the casino is negative. We will be now closing the complaint based on your last post. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru

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