House Of Pokies Casino - Player’s having difficulties withdrawing his winnings.

After producing documents to verify my identity a message started being displayed in the withdrawal section stating i had to hand over more then $4000 before i could withdraw any money

Dear Anthony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I am not sure I understand correctly, so let me ask you a few questions. Have you received any confirmation from the casino regarding successful KYC verification? Could you please post here a screenshot of this message?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Kristina

Dear Anthony,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.