Hot.Bet Casino - The player's requesting a refund.

Dear ladies and gentlemen,

I deposited at hot.bet 7 times each 100 EUR.

Every deposit was under another name on my statment of account

and there was not mentioned that is was for casino but for hotelbooking, flighbooking, purchase of goods etc.

The names were:

- Ninte DEV ltd Festac NG

- Memphis IT Support ltd Ikeja NG

- keypointstores ltd Surulere NG

- igservice Lagos NG

- Azeem Ani. Aba NG

- Konsultant Weezy Wuse NG

- Zanibal LLC Abuja NG

The name Hot.Bet or Bellona N.V. did not appear on any deposit but for that 7 different companies in reference to Nigeria!!! Why Nigeria? Hot.bet says that they are licenced in Curacao.

There is a White List in Germany ( See attached File) which lists every single Casino which is legal to offer Casino Games in Germany. Hot.bet ist not on the list. So they are not allowed to offer Casinogames to german customers although they say that they are allowed to so. I am sure that Hot.bet wants to disguise their scheming by using different names and indicates purpose of use which is fraud

Although my account at hot.bet was in EUR, hot.bet used USD and they calculated with a good currancy rate for them so that each deposit of actually 100 EUR was about 107 EUR + 1,75% VISA got for the currency conversion. This was not agreed.

I asked Hot.bet several times during the last 8 month to explain why they debited to much and why under several names. They only told me all the time that the request is in progress and they get back to me soon. Since 8 month!!!

I doubt that Hot.bet is a legal company and request the refund. Not to mention that ebery single deposit got lost. not a single win and I found out that hot.bet is not allowed to offer casion games to customers in germany although they told it in the chat. I have the chat history.

I hope for your help and thank you in advance

Manuel Z*****

Hello Lance,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hot.Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever withdraw from the casino? When was the last time you spoke to the casino and what was it about?

Please note that as long as the casino does not restrict players from a specific country, you are free to play there. If your country has a legislation regarding gambling, it is up to you to follow them.

Looking forward to your answer.

Regards,

Nick

Hallo,

ich habe das Konto im Februar 2022 eröffnet und verifiziert. Als ich diese Unregelmäßigkeiten bei den Abbuchungen bemerkt habe, habe ich Kontakt zum Casino aufgenommen und daraufhin den Account schließen lassen. Seitdem bin ich in ständigem, aber unregelmäßigem, Kontakt mit Hot.bet. Wobei sich dies darauf beschränkkt, dass ich Emails schreibe, auf die nie geantwortet wird, und iim Chat werde ich immer vertröstet, dass die Bearbeitung der Fragen von einer anderen Abteilung durchgeführt wird und sie sich melden, wenn Antowrten vorliegen.

Auf Nachfrage bei Hot.bet wurde mir gesagt, dass man aus Deutschland dort spielen darf und Hot.bet viele Kunden aus Deutschland hat.

Hello Lance,

Do you have any remaining balance on your casino account? If all the deposits were credited to your casino account, what is exactly the issue?

Ich habe kein Restguthaben auf dem Konto. Mein Problem ist zum einen, dass man mich bei jeder Einzahlung über den Tisch gezogen hat. Schließlich kostete mich jedes Einzahlung ca. 8% zusätzlich, obwohl es ja angeblich keine Einzahlungsgebühren gibt. Zum anderen fühle ich mich betrogen, wenn jede Einzahlung unter einem anderen Namen abgebucht wird und dann noch von Firmen aus Nigeria. Nichts deutet darauf hin, dass Hot.bet irgendwelche Verbindungen zu Nigeria hat. Und dann ist man nicht in der Lage in 8 Monaten dies zu erklären! Das deutet für mich darauf hin, dass dort irgendetwas nicht legal sein muss (Geldwäsche, Steuerhinterziehung?). Hot.bet lügt außerdem, wenn sie behaupten, dass deutsche Kunden bei ihnen spielen dürfen. In Deutschland hat Hot.bet keine Erlaubnis Casinospiele anzubieten. Selbst Kunden kann dadurch Geldwäsche vorgeworfen werden. Es gibt eine White List, die vom Bundesland Sachsen Anhalt herausgegeben wurde. Hot.bet ist darauf nicht vertreten, somit sind alle Vereinbarungen mit Hot.bet ungültig und der Kunde kann seine Verluste zurückfordern. Es gibt viele Urteile deutscher Gerichte, die so auch entschieden haben.

Hello Lance,

As long as you had no remaining balance on your casino account when it got closed, the casino had every right to close it without any explanation.

I'm really sorry that we are not able to help you out with your case but refunding of deposits which have been lost is simply not possible for the reason given.

Is there anything else we can assist you with? If not, we will be closing the complaint.

Dear Lance,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.