The player from Germany is complaining about high unexpected deposit fees. After a closer examination, we ended up rejecting this complaint as unjustified.
Hot.Bet Casino - Player’s displeased with deposit fees.
Amount: €750
Hot.Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.7
Hot.Bet Casino has a Safety Index of 0.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I made 7 deposits at Hot.bet. Although the currency was set in euros, the amounts were debited in dollars. The exchange rate was so favorable that EUR 100 became EUR 107. Furthermore, ALL 7 direct debits were made under different names (Azeem, Keypointstores, Konsultant Weezy...) and the intended purpose was stated as air travel, hotel bookings, purchase of goods, etc. When asked in the chat why all this is happening, I was told to make an official request via email. The result was that none of my emails were replied to. Because of these incidents, I feel betrayed. Of course, nothing was left of the deposits. In the meantime about 6 months have passed. When asked in the chat, it is still said that the responsible department is examining the case. But sometimes also that I have already received the replies, but the replies are already archived
Automatic translation:
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2 years ago
Dear Lance,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when you noticed that more money has been deducted from your account? Please understand that if an intermediary bank deducts funds using an exchange rate even if both accounts (bank vs. casino) are held in the same currency, there's not much we can do. I wish I could be of more help but we are usually powerless in negotiating issues with deposit and withdrawal fee cases.
Please let me know if there's any other issue that we could try to help you with, otherwise, I will be forced to reject your complaint. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Hello, I paid in euros. However, Hot.bet settled in dollars and set the course itself. I noticed this straight away and immediately confronted Hit bet with it. Since billing was in dollars, my bank also charged me about 2%. However, I find the fact that all debits were made under different names much more important. The name "Hot.bet" or the name of the parent company did not appear once on the statement. Instead 7 different companies related to Nigeria. That smells like cheating
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2 years ago
I understand your concern however, I'm not quite sure how we could assist you. Transaction fees and payment description is not something that we can influence or have the capacity to investigate.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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2 years ago
Translation
I am afraid that Hot.bet is illegal. Why else would one disguise the true identity when debiting? 7 charges, 7 different names. All of the "companies" through which the payment was made were allegedly from Nigeria. The intended purpose was also incorrectly stated. Hotel bookings, air travel, purchase of goods, etc. were not specified as intended purpose, not gambling. Multiple inquiries to Hot.bet as to why this happened remained unanswered or are said to have been processed for 6 months. This has strengthened the presumption of illegality. The same applies to questions about deposit fees.
Automatic translation:
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2 years ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
