Hot.Bet Casino - Player's account has been closed without explanation.

Hello, after depositing around 6000 euros at this casino of crooks, they closed my account, telling me it was a business decision... Furthermore, there were 250 euros in the balance from the weekly cashback on deposits. When I asked them to reopen my account, they told me it was a business decision... Are we really allowing this kind of lawlessness against people?

Hello luxor83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hot.Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• How much was your real money balance when your account got closed?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.