The player from Germany had their account blocked without further explanation. Player’s complaint has been resolved successfully.
Hot.Bet Casino - Player’s account has been blocked.
Amount: €600
Hot.Bet Casino
Safety Index:Very lowSafety Index
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0.7
Hot.Bet Casino has a Safety Index of 0.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear Ladies and Gentlemen,
I didn't register at Hit.bet today and after the winning bet, my account was simply blocked for inexplicable reasons.
I ask for your support.
Kind regards
Automatic translation:
Public
Public
2 years ago
Dear Sulito1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sulito1988, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
