HomeComplaintsHot.Bet Casino - Player’s account has been blocked.

Hot.Bet Casino - Player’s account has been blocked.

Amount: €600

Hot.Bet Casino
Safety Index:Very low
Submitted: 07 May 2022 | Resolved : 09 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Germany had their account blocked without further explanation. Player’s complaint has been resolved successfully.

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Public
2 years ago
Translation

Dear Ladies and Gentlemen,


I didn't register at Hit.bet today and after the winning bet, my account was simply blocked for inexplicable reasons.

I ask for your support.


Kind regards

Automatic translation:
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Public
2 years ago

Dear Sulito1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
2 years ago
Translation

Already done, thanks anyway

Automatic translation:
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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sulito1988, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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