The player from Sweden has deposited funds in to her account. When she tried to withdraw the winnings, the only available option was the Bitcoin e-wallet. In the end, the player lost all her funds. We rejected the complaint because the player didn't respond to our messages and questions.
Horus Casino - Player has been struggling to withdraw her winnings.
Amount: €1,000
Horus Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I deposited money via Trustly (no problem) But when I wanted to withdraw it was not possible with Trustly, Mastercard or shrill. They wanted me to use Bitcoin! I played the winnings instead of crap just to avoid the casino. Never again!!!!! I ask all Swedish players to watch out, it is not a serious Casino.
Automatic translation:
Public
Public
4 years ago
Dear MariAnne,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Sometimes the withdrawal issue might be caused by the player’s geolocation or payment provider, not by the casino necessarily. Please consider opening a Bitcoin account in the future. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account.
Unfortunately, since you have played your winnings there is not much, we could do for you in this matter. I’m sorry we couldn’t help you to resolve this unpleasant situation, but, do not hesitate to contact us if you run into any issues with any other casino. Please let me know if there is any additional information to support your case, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Best regards,
Petronela
