Horus Casino - Player has been struggling to withdraw her winnings.

Jag satte in pengar via Trustly (inget problem) Men när jag ville ta ut så gick det inte med Trustly, Mastercard eller skrill. Dom ville att jag skulle använda Bitcoin! Jag spelade upp vinsten i stället på skit bara för att slippa Casinot. Aldrig mer!!!!! Jag ber alla svenska spelare att se upp, det är inget seriöst Casino.

Dear MariAnne,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Sometimes the withdrawal issue might be caused by the player’s geolocation or payment provider, not by the casino necessarily. Please consider opening a Bitcoin account in the future. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. 

Unfortunately, since you have played your winnings there is not much, we could do for you in this matter. I’m sorry we couldn’t help you to resolve this unpleasant situation, but, do not hesitate to contact us if you run into any issues with any other casino. Please let me know if there is any additional information to support your case, otherwise, I will be forced to reject this complaint. Thank you for your understanding. 

Best regards,

Petronela

Dear MariAnne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.