Hold'N'Spin Casino - Player did not receive the promised bonus.

Ah, so enter this site, I went to the bonus there was a promotion, deposit £10 and get 75 free spins on a provider, with a rollover of 21x so, I selected the bonus and made the deposit, and I did not receive the free spins.

So I got in touch, the chat is just annoying, no one ever solves anything, I asked to get in touch via email, you enter no one ever responds, it's been more than 5 days since I sent 2 emails, and they never responded,

Dear jeffinhosilvapj41,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please send me the link to the bonus you wanted to receive?

Could you please advise if you have passed the KYC verification?

Also, please forward any relevant communication between you and the casino regarding this problem to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

I already passed

There is no link, when you enter the hold platform, there is the option of a deposit bonus, select this promotion, and I made the deposit and did not receive it.

Hey Veronika,

Hey jeffinhosilvapj41,

i have reviewed that case and can provide you the following Informations:

First of all, Player had forget to subscribe via Dashboard the Bonus. (As is always at our Plattform)

What result, that he is not able to claim.

As i could see after 3 Mails the case was resolved from team and had received from the Support 100 Freespins total instead of 70.

When you share me your mail Veronika or contact me through dominik.reiter@holdnspin.com

i forward you the Conversations about that Case.

Best Regards

Dominik

Holdnspin

I didn't receive anything...

Hey Veronika, see the attached documents. Email and User Account.

The User had become the Freespins and used it.

Best Regards

Dominik

Holdnspin

Dear Dominik, thank you very much for providing me with the documents.

Dear jeffinhosilvapj41, since you've received the deposit bonus AND the additional free spins from customer support, may we consider your case resolved? Please let me know if there is anything else I can help you with. Thank you.

Dear jeffinhosilvapj41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.