The player from Slovenia had experienced difficulties while trying to deposit funds for a withdrawal using various methods like MasterCard, Visa, and Binance. This had complicated the KYC process. However, after successfully depositing with Binance, the player managed to pass the KYC process and successfully withdrew his winnings of 900 EUR. The issue had been resolved and the player confirmed the successful receipt of his funds.
HitNSpin Casino - Player unable to deposit money for withdrawal.
Amount: €30
HitNSpin Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Hellou after I winning 1400 EU I need to make deposit for successfully withdrawal at my Skrill,frist I was trying with MasterCard isnt was successful after that I try Visa wanst successful after that I try with binance 3x 10 and send to cryto wallet my money from binance go away and isnt arrived there also in payment history of casino isnt that transaciton ID - they said that funds will be back at my binance till 24 hours but know one can expleine to me how to make successfully deposit there because without that I cant pass KYC and withdrawal 1400 eu
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11 months ago
Dear igorbohacek,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to deposit?
- Were your winnings accumulated from a free bonus solely?
- If there's any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Yes now my depositing metod was successfully- depositing with binance and now I waiting for successfully withdrawal of my funds and to pass KYC🙂
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11 months ago
Great news. Thank you very much, igorbohacek, for the update. Please keep me informed about any further developments.
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11 months ago
My withdrawal request was successfully, from no deposit free spins 50 free spins I withdrawal successfully 900 EU after KYC pass,money was at my skrill account.
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, igorbohacek, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
