HitNSpin Casino - Player struggles to close account without verification.

I would like to lodge a complaint about the customer service staff at Hitnspin. I wanted to close my gaming account, but they are forcing me to verify myself. I don't understand why. I just want to close it simply and straightforwardly.

Hello tarantomarzena,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what reason did you give the casino to close your account - was it account block or self-exclusion? When was the last time you spoke to the casino and what was it about?

Please note that if you requested for block, your account may be still reopened anytime just by simply requesting it. If you did request for self-exclusion, it is necessary to verify yourself as they need your details to prevent any further account creation.

Looking forward to your answer.

Regards,

Nick

Dear tarantomarzena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.