HomeComplaintsHitNSpin Casino - Player struggles to close account without verification.

HitNSpin Casino - Player struggles to close account without verification.

Amount: ??

HitNSpin Casino
Safety Index:Very high
Submitted: 07 May 2024 | Case closed : 21 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Germany had expressed a desire to close their account with Hitnspin casino. However, the casino was requesting identity verification, which the player deemed unnecessary. We sought additional information from the player for further investigation, but received no response. As a result, we were unable to proceed with the complaint and it had been rejected.

Public
Public
6 months ago
Translation

I would like to lodge a complaint about the customer service staff at Hitnspin. I wanted to close my gaming account, but they are forcing me to verify myself. I don't understand why. I just want to close it simply and straightforwardly.

Automatic translation:
Public
Public
6 months ago

Hello tarantomarzena,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what reason did you give the casino to close your account - was it account block or self-exclusion? When was the last time you spoke to the casino and what was it about?

Please note that if you requested for block, your account may be still reopened anytime just by simply requesting it. If you did request for self-exclusion, it is necessary to verify yourself as they need your details to prevent any further account creation.

Looking forward to your answer.

Regards,

Nick

Public
Public
6 months ago

Dear tarantomarzena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news