The player from Germany completed the verification process but faces a delay in their second payout of 3200 euros, as the casino now requests proof of income despite previously submitting documentation. They feel this is a delay tactic and worry they won't receive their payout after re-uploading their bank statement and proof of income, as they are currently unemployed.
HitNSpin Casino - Player’s withdrawal request is delayed.
Amount: €3,200
HitNSpin Casino
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Case opened
Current status
Waiting for player to reply
5d 7h 56m 42s
Case summary
2 days ago
Public
Public
3 days ago
Translation
I have already completed the entire verification process. Just 10 days ago, I withdrew 600 euros. Now I wanted to withdraw another 3200 euros, and I am being asked to provide proof of income.
As I am currently unemployed and receiving money from the government, I only have this proof and a bank statement.
I see this as a delay tactic for the payout. I don't understand why I suddenly have to provide proof again after I’ve already done everything. The payout was not approved.
I have re-uploaded the documented evidence, a bank statement with my IBAN and the proof of my source of income.
I think I won’t receive the payout, but I don’t have any other proof of where my money comes from.
Automatic translation:
Public
Public
2 days ago
Dear Mauricedannhl,
Thank you very much for submitting your complaint, and I am truly sorry to hear about the difficulties you're facing with HitNSpin Casino. In order to assist you more effectively, I would appreciate it if you could kindly provide some additional details before we move forward.
- Could you please let me know when your account was fully verified?
- Also, when did you submit your bank statement to the casino?
- Lastly, when was the last time you communicated with the casino, and what was the nature of that discussion?
I look forward to your response and appreciate your cooperation.
Best regards,
Nick
mauricedannhl has 5d 7h 56m 42s to reply
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
