HitNSpin Casino - Player’s withdrawal issue due to verification problem.

Meine Einzahlungen bei HitnSpin mit Kreditkarte verliefen problemlos.

Bis es zu einem Gewinn von 100€ kam, welcher nicht ausbezahlt wird.

Konto Verifizierung ist ebenso nicht möglich.

Das war das letzte Mal.

Dear petermahr63,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain why the verification is impossible? Do your attempts to submit documents fail? Are your documents being rejected?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal request currently pending in your account?
• Is your account currently available to you? Can you log in?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Hello,

The e-mail wit ha document request was sent:

None of the documents were uploaded into the profile.

Kind regards

Dear petermahr63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.