HitNSpin Casino - Player’s withdrawal has been delayed.

Hello. I have an issue with my withdrawal. On June 10th, it received a "pending" status, but I am still waiting for the payout. My account has been verified, and the funds have disappeared from my account. The support chat advises me to wait; however, according to the terms, the payment should be processed within 5 business days, which have already passed. I am starting to worry because no one can give a clear answer regarding the withdrawal. I would like to point out that I did not use any bonuses; I simply deposited 80 PLN, which is the minimum deposit, and started playing. I am getting impatient, but aside from this, I think the casino is great, provided the payout is processed. I intend to continue using this provider's services.

Hello Qbvlv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

This is my first payment. Today the money appeared back in my account because I asked for my withdrawal to be withdrawn due to the waiting time being too long. I am ordering the payment again, but this time a smaller amount. I didn't collect large amounts there, it's the amount from one night when I played. I am ordering a smaller amount to be paid again.

I received one payment of PLN 500 on MiFinity. I wanted to order another payment and here's another problem. Suddenly MiFinity disappears from the withdrawal option... There are still some withdrawal problems. I think that I will finally be able to get the money back, but the way the casino approaches withdrawals is reprehensible.

Hello Qbvlv,

It is completely common if it's still within the recommended 14 days period. If the payment became unavailable, please try to use a different method, best to you the one recommended by the casino.

Can you please update what is the current status of your withdrawals?

Dear Qbvlv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.