The player from Indonesia had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received at that point. The player had claimed that the casino had promised a completion date but had failed to meet it, despite the player's account having already completed KYC verification. The casino later confirmed that the transaction had been completed successfully. The player confirmed receipt of their winnings, leading us to mark the complaint as resolved.
HitNSpin Casino - Player’s winnings haven’t been received yet.
Amount: $37
HitNSpin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
HitNSpin Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I already waited for 5 business day like they promised to me, i already get kyc verification, they say i need to waiting for no limit times now.
Payment never completed
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1 year ago
Dear kemalaliefedwan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
they say it will complete on 9 December but today 10 December they say i need to waiting again. All they can do is rejecting my payment.
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1 year ago
Dear kemalaliefedwan,
Have you received your withdrawal from the casino yet?
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1 year ago
they say i will received my withdrawal on 2.12 , but that transactions still not finished until today.
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1 year ago
Maybe need to change safety index of this site , they is lie about time and they use bad financial dependent because cant make maximum term of crediting
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1 year ago
Hello all
Dear kemalaliefedwan
Sorry for the delayed payment. According to our records, the transaction was successfully completed at 18.12.2023 13:50:18 (UTC)
Can you please confirm the money is now received?
Thank you!
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1 year ago
Dear kemalaliefedwan,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
