HitNSpin Casino - Player’s winnings are being confiscated.

I'm reaching out because my funds are being confiscated due to accidental VPN use. I want to stress that I’m a cash player and didn’t use any bonus at all, so there’s absolutely no bonus abuse here. The VPN was only on because my company requires it, and I simply forgot to turn it off.

To apply this rule to withhold my legitimate winnings is, frankly, ridiculous, as I played fair and square and followed your guidelines otherwise. The VPN wasn’t even active during gameplay. I’d appreciate it if you could review this situation and help me resolve it fairly.

I hope this is a misunderstsnding and someone can talk some sense them and nobody would want to be involved with such casino when a player deposits 600 USD wothout bonus and get all funds and winnings confiscated the way I did.

Hello Amornrat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Which county were you connected to while using VPN?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Holle Nick,

Regarding your question,I am here to answer you,

1.Yes,verification has been completed

2.Taiwan

3.11/5

Hello all

According to our records, the player may continue using the services from 19.11.2024 23:24:37 (UTC) 

Dear Amornrat

Please mind, using VPN is prohibited.



Regards

Hello Amornrat,

Could you kindly confirm the casino's statement that your account has been reinstated and is available for use?

Looking forward to your response.

Best regards,

Nick

Okay, I will abide by the casino rules and not use VPN, but should my wallet balance of 2111 euros be returned to me, thank you!

Dear Amornrat

Are you having troubles signing in to your gaming account?

Thank you!

Hello Amornrat,

Can you please confirm that your account is active or not?

Awaiting your response.

Regards,

Nick

Hello,

I have tried to withdraw money, but unfortunately it was not successful. I want to know what problem caused this situation.

Thanks

Dear Amornrat

Please specify the disputed transaction ID.

Regards

Dear Amornrat

Obviously, we know your gaming account ID.

We are kindly requesting for the transaction ID that you wrote about: "I have tried to withdraw money, but unfortunately it was not successful."

Thank you!

Hello Amornrat,

Please keep in mind that all withdrawals make take up to 14 days so if it's been less, I can only advise to wait.

Let us know in case of any updates or if the money would not arrive within the recommended period.

Regards,

Nick

Thank you, the problem has been solved!

Dear Amornrat, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru