HitNSpin Casino - Player’s winnings are being confiscated.

I'm reaching out because my funds are being confiscated due to accidental VPN use. I want to stress that I’m a cash player and didn’t use any bonus at all, so there’s absolutely no bonus abuse here. The VPN was only on because my company requires it, and I simply forgot to turn it off.

To apply this rule to withhold my legitimate winnings is, frankly, ridiculous, as I played fair and square and followed your guidelines otherwise. The VPN wasn’t even active during gameplay. I’d appreciate it if you could review this situation and help me resolve it fairly.

I hope this is a misunderstsnding and someone can talk some sense them and nobody would want to be involved with such casino when a player deposits 600 USD wothout bonus and get all funds and winnings confiscated the way I did.

Hello Amornrat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Which county were you connected to while using VPN?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Holle Nick,

Regarding your question,I am here to answer you,

1.Yes,verification has been completed

2.Taiwan

3.11/5

Hello all

According to our records, the player may continue using the services from 19.11.2024 23:24:37 (UTC) 

Dear Amornrat

Please mind, using VPN is prohibited.



Regards

Hello Amornrat,

Could you kindly confirm the casino's statement that your account has been reinstated and is available for use?

Looking forward to your response.

Best regards,

Nick