The player from Germany had 50 Euros deducted from their bank, but the transaction was canceled by the casino's bank. The money was missing from the bank account and did not appear in the player's balance. The Complaints Team had advised the player to contact her payment provider for investigation, but the player did not respond to further inquiries. As a result, the complaint was rejected due to lack of communication.
HitNSpin Casino - Player's deposit is missing.
Amount: €50
HitNSpin Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
The bank deducted 50 Euros, but after the deduction, the transaction was canceled by your bank. The money is neither in my checking account nor in the player account. Where is my money 💰? If my money doesn't reappear by Monday, either in the player account or in my checking account, I will involve the police. This is theft.
Automatic translation:
Public
Public
4 months ago
Dear niegischclaudia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
4 months ago
Dear niegischclaudia
Has your deposit been credited yet?
Can you specify the disputed transaction ID?
Regards
