HitNSpin Casino - Player's account was blocked.

Hello, I came here to lodge a complaint with HitnSpin Casino. A few days ago, I won with the no deposit bonus. I completed the rollover and everything, and managed to win a sum of 1600 dollars. I've been waiting for four days for my account to be verified, but they kept asking me for more documents. I sent them, but today they blocked my account without any reason given, and I'm left not knowing whether they will at least refund the amount I won.

Dear Mercedes1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you create your casino account?
• Could you please advise if you received any confirmation regarding successful verification?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

What they told me yesterday is that they blocked me for creating multiple accounts when I only created one on my device which I use and that they are not going to return what I win and the account will be permanently blocked and I cannot register at any of the allied casinos to hitnspins

Hello everyone,

Thank you both for your replies.

Mercedes1997, could you please clarify the second email address?

That account was created by my son from his computer with his data. I hadn't realized, if those are the terms and conditions, it's ugly that they do that, I lost everything I earned and invested, but hey, what else can I do?

The casino stated that the same device and IP address were used, along with a similarity between the two email addresses. Could you please clarify this?

Dear Mercedes1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.