The player from Denmark faces account closure due to claims of multi-accounting, although they used different email addresses for two devices while using the same payment card. After submitting verification information, the player receives no response and discovers account closure only when trying to log in, leaving them dissatisfied with the service and justification provided.
HitNSpin Casino - Player's account has been closed for multi-accounting.
Amount: 35,000 kr.
HitNSpin Casino
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9.8
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Case opened
Current status
Waiting for Casino Guru to reply
4d 1h 36m 55s
Case summary
3 days ago
Public
Public
6 days ago
Translation
I have played at this casino using both my laptop and my iPad. They have different email addresses, but it's still one person and one payment card being used. Currently, the casino has excluded me on the grounds of "Multiaccount" (ID 61020511 and ID 61890704). I find it odd that the casino has no objections as long as it's the customer depositing money with them. They should issue a warning that you have an account linked to a different email address. When I sent them verification information, I didn’t receive any email back about whether it was approved or rejected. Only after four days, when I tried to log in, did I discover that my account had been closed by the casino. It’s poor service that they couldn’t send me an email to inform me about the problem. Only when I emailed them did I receive a weak justification. I’m left with the feeling that they wait to block an account until there is a possibility they might lose money. I couldn't imagine it would be forbidden to log in via two devices.
Automatic translation:
Public
Public
5 days ago
Hello Hector1212,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.
- When did you create your first and when the second account?
- Did you claim bonuses on both?
- Are both accounts now closed?
Please note that it is strictly forbidden to create multiple accounts and the casino has right to block both and confiscate any balance on them.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
